The hardest part was sometimes finding the errors committed by associates. After my manager retired, I was predominantly in charge of the cash office. I worked with 3 to 4 other associates, who covered on my days off. We all worked well together, kept each other informed, and assisted each other in regards to the schedule. I also identified two associates stealing funds from the terminals, which was a part of my job. The hardest part of the job was working Thanksgiving day, night and black Friday, along with Christmas Eve evening. Bonton cared about each and every customer and employee. The training is in depth and there is always room for advancement and change in the work place. There is always something to do and new to learn. They follow strict rules allowing appropriate lunch times and compensate breaks. They have daily morning meetings to keep all employees well informed with everything goin on within the company. It prides itself on being clean, well cultured and a great experience for every customer. No one is allowed to leave the store unhappy. It is an amazing company to work for and it is extremely sad that it is going under. Providing Customer service itself was very rewarding. BonTon is out of business now due to mis-management from top to bottom.Ĭustomers were treated poorly during so-called sales, online orders, returns, cheap products. Management for call centers were horrible. You were placed on the floor after 4 days of training if you were ready or not. Most were not ready.Īgents were told specifically NOT to talk to Managers (only to text them through chat) you were humiliated and belittled for not knowing. I felt for customers who ordered glassware online as gifts only to find it delivered with no protection and shattered. I have gained a lot of management skills during my 19 years of service. My typical day consisted of prioritizing a to do list to keep me on track but most times there were unforeseen events to prevent me from completing the list. The list was carried into the next day.The most enjoyable part of the job was assisting the customers to the best of my ability. I have gained several regulars that would specifically ask for my assistance during their shopping excursions. The hardest part of my job was having to reprimand associates for any wrong doings.
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